Base Station alert troubleshooting
When troubleshooting Base Station alerts, you can remotely connect to the Base Station via SSH through the Show Terminal option in the Network Command Suite (NCS) software. This allows
A “We can't find your Base Station” message typically appears if your Base Station is having trouble pairing with Ring app. To troubleshoot this message: Check to make sure your Base Station is plugged in. If it's not, find an outlet and plug it in. If you've confirmed that it's plugged in, press the button on the back of the Base Station to pair.
Check to make sure your Base Station is plugged in. If it's not, find an outlet and plug it in. If you've confirmed that it's plugged in, press the button on the back of the Base Station to pair. If you're using an Android device, you may need to turn location services or your GPS on.
Move your Base Station to a spot that is closer to the router. and manually add a wifi network. We can't connect to the internet. A “We can't connect to the internet” message appears when your Ring Alarm Base Station can't connect to the internet or to Ring. Check your modem and router and make sure that your internet connection is working.
To troubleshoot this message: Move your Base Station to a spot that is closer to the router. and manually add a wifi network. We can't connect to the internet. A “We can't connect to the internet” message appears when your Ring Alarm Base Station can't connect to the internet or to Ring.
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